Multi-Platform Approach to Mass Torts
When a new mass tort lawsuit emerges, lawyers and marketers know that it’s time to act… and your next step can make you millions!
To get the most leads signed up in a cost-effective manner it is EXTREMELY important to be one of the fastest to market. However, being fast isn’t enough. Casting a wide net across various channels on the internet is proving to be the best way to improve your mass tort advertising. Here is the issue: if you are a digital marketing firm like ours, but you only work in one platform (like Facebook for example), you will only push facebook to your potential clients whether it has the best cost per acquisition or not. I have to ask you, how is this best for you? Simply put, it is not. You must spread your initial investment onto multiple platforms and then MEASURE! You will then see which platform has the best cost per acquisition. Sure, there are times Facebook is the winner. However, there are times when Google paid search is the winner, there are times when HULU is the winner, etc etc. Therefore, as a lawyer, don’t be swayed to put all of your eggs in one basket. Be smart, spread your investment dollars around the first few months and then hone in on the best result for you!
At TSEG, we manage lead-gen ad campaigns on different platforms such as Google Ads, Facebook, and Hulu Ads (plus many more). We deliver multiple messages to the potential client base and measure the return-data. All data that comes back from an ad is useful even if it doesn’t result in a lead. Once we analyze this data we will discover which ad copy, which creative and which platform works the best. This is the WINNING combination for you. Once this is obtained, we lever your dollars in the best way for you to achieve the best outcome for your firm. This data-driven practice helps us deliver ½ to ⅓ the lead generation costs of our competitors. Guess what? This is not a new practice for us. Since our inception, “data-driven” isn’t a buzzword, that is how we operate. This is the driving factor that lead The Search Engine Guys to be named one of the top 200 privately held companies in the US by Inc. magazine and this process propelled Ngage to the most dominant Chat platform in the attorney market.
Does a multi-platform approach cost more?
The short answer is no. Since we start off with a wide net – we only use a small budget to get started on a particular channel. This initial budget is to start figuring out what works and what doesn’t work. From there we improve on a weekly basis and then increase budgets.
“I Just Want Cases”
Some mass tort law firms have the ultimate goal to get as many cases as possible, without a budget limit. In these circumstances, the client may not care if the case acquisition cost may not be the driving force behind the decision. If this is the case for your firm, multi-platform is still the way to go as you need to generate as many cases as possible.
Below is a glimpse at some of our recent mass tort campaign numbers. These campaigns are running (or ran) on more than two platforms and have detailed strategies on each one.
What are Google Local Service Ads?
These special ads appear above paid search ads, maps, and organic results. For example, if you search for Plumbers in Austin, you will see these results:
These Local Service Ads appear above the Pay per Click Ads, map listings, and organic listings.
The other unique feature of these ads is their fee structure. Advertisers who are using Local Service Ads pay per call received, rather than for each click.
As with all digital marketing, you will want to track the results of your Local Service Advertising closely to make sure you are spending your marketing dollars wisely. We are in communication with Google to see when they will be available in your market.
What I would love to accomplish is a better experience for both lawyers and vendors at all legal conferences.
We spend a lot of money to be at these conferences, from the high cost to attend, building booths, giveaways, sending salespeople and entertaining our prospective clients. That being said, we probably put too much pressure on our salespeople to obtain new business. This results in our salespeople being too darn pushy and a bit slimy at times. This results in attorneys hiding from the “dreaded” exhibit hall.
Here is the solution in my not so humble opinion. We (vendors) have a lot of expertise and knowledge that can help attorneys grow their practices. Therefore, we need to become trusted advisors, not just another salesperson. In my company, we have many clients that have known us for years before coming on board and I think the biggest contributor to this is the fact that we preach to our team to be AUTHENTIC. You don’t have to “sell” but just be your normal self. Take your time to educate the attorneys and create a TRUE relationship. How do you create great relationships—pretty easy… Give more than you receive. Give attorneys helpful advice that they can implement before they give your company a dime. Be committed to growing the attorneys business, not your own. We have a very long term view when it comes to partnering up with a firm. If we are not selected now, that is okay because it probably means someone OVERSOLD the attorney in the past. These attorneys come back over time, albeit a bit jaded.
Okay, we really gave it to the vendors and now it is your turn ;-).
Have you ever found yourself looking at the competition with a hint of jealousy of their success? Have you ever wondered how they get all these great ideas? Or how they are so knowledgeable about marketing/operations etc…Well, one of the reasons could be that these attorneys BRAVE the exhibit hall and take the time to speak with almost everyone. I truly believe that if you don’t spend the time to chat with these folks you are doing yourself a HUGE DISSERVICE. We live in our respective spaces as you live in the legal world. It is virtually impossible for you to stay up with all the latest and greatest digital marketing trends, video marketing trends, what is the best CRM, etc. I have been in this field for 20 years and know most of the vendors personally, and there is a TON of knowledge in the “hall” that can help you grow your business. Take the time to go meet with them, learn about what they offer and gain insights to help your firm. Don’t feel pressure to sign up and if the vendor is pressuring you, it is probably not a good fit. On the other hand, do not be afraid to take a RISK on an idea that you think might work because you have been burned in the past. If a person had a terrible experience with a lawyer, would you recommend against lawyers in the future? Just like anything, there are good vendors and bad vendors, your job is to find the best company for you your firm.