Reviews from your clients on Google play an important role in your marketing efforts. Good reviews have been correlated with better local rankings and higher click-through rates (CTR). People read reviews before selecting an attorney, so reviews help legitimize your firm to prospective clients. If they see that you’ve helped other people in their area, you are humanized and become more than words and pictures on a screen. You stand out from the herd. Reviews are essential to building a strong online presence and capturing as many positive reviews as you can should be a part of your marketing strategy.
With that in mind, it must be said that your reviews have to be positive for them to have the impact you want on your firm. Negative reviews can end up hurting your efforts. Take, for example, the case of Donald Tobias, a lawyer who received a mysterious one-star Google review that simply said “It was horrible.” Tobias had never met or worked with the person who left the review, and it seems as though the reviewer mistakenly left a review on his page under the assumption they were commenting on the death of another man named Donald Tobias who was hit by a train. Google refused to take down the review, despite Tobias’s objections. This can obviously have negative consequences on his business.
There are ways for firms to respond to reviews on Google, so there is some form of recourse from misleading or toxic reviews, and Google has been known to remove some reviews, such as those from competitors. However, another way to combat a negative review is to simply outnumber it with positive reviews. A person reading reviews of your firm will question the one review that claims to have had a bad experience when faced with numerous people who were happy with your service.
Getting clients to leave positive reviews of your firm can be a challenge. Typically, people aren’t moved to go out of their way to leave a review unless they’ve had a bad experience. For the most part, clients who receive service they are satisfied with don’t feel the need to go online to leave a review. However, when they are prompted to leave a review, these positive interactions can be captured and added to your online profile. Adding positive reviews to your firm’s Google profile can help you get more clients. Getting more clients can net you more opportunities to deliver great service and therefore get more reviews.
We have software that helps streamline how law firms get Google reviews. It enables your firm to obtain reviews from happy clients with a simple text message. They can complete their review right on their mobile phone in a matter of seconds. You can see a demonstration of the software below.
To learn more about The Search Engine Guys‘s reviews platform, contact us at (512) 806-7955.